Maintenance & warranties
AMC & Warranty Management Software
Keep AMC, warranties, vendors, and preventive maintenance on schedule from one workspace.
Trusted by banks, retailers, public institutions and enterprises across India
Overview
What is AMC management software?
AMC management software tracks annual maintenance contracts (AMCs) and warranties against the equipment they cover, so an organization knows what is covered, which vendor services it, what the SLA promises and when coverage ends. It replaces spreadsheets and email threads with one record of contracts, preventive visits, service tickets and renewals.
Every contract, warranty and service ticket in one place.
OrionAlerts AMC Management works from the same asset records as Asset Tracking, so each contract and warranty is attached to the device it covers rather than kept in a separate sheet. Because Health Monitoring runs on the same platform, a failing camera can raise a service request against the vendor and contract attached to it, and the ticket is tracked against that vendor's SLA until it is closed.
- Works with
- Existing IP cameras and recorders over ONVIF, RTSP and vendor SDKs
- Deploys as
- On-site Nebula OS node · multi-site with Orion Cloud · partner-managed
- Alerts via
- Dashboard, mobile app and email
Video stays on the on-site node. Only health, alert, configuration and operational metadata syncs to Orion Cloud. How Nebula OS works
Outcomes
What facilities teams notice first with AMC Management
Outcome 01 / 04
Fewer prolonged camera outages
Renewals and open tickets flagged before coverage lapses
How it works
How AMC Management works
How assets, contracts, service requests and renewals connect, from the asset record to the performance report.
- 01
Asset added
Start from the asset record, shared with Asset Tracking.
- 02
AMC or warranty assigned
Attach the contract or warranty: vendor, terms, coverage and start and end dates.
- 03
Preventive maintenance scheduled
Plan preventive maintenance visits across sites and asset classes.
- 04
Service requests managed
Log, assign and close tickets from intake through vendor dispatch to resolution.
- 05
Vendor and SLA tracking
Measure vendor response and completion against each SLA, and flag at-risk tickets early.
- 06
Performance reports
Review vendor performance, SLA status, service history and upcoming renewals.
AMC management capabilities
AMC and warranty management features
Manage AMC coverage, warranties, preventive maintenance, vendors, and SLAs in one workspace—so maintenance teams protect asset availability and catch renewals before coverage gaps appear.
01
AMC & Warranty Management
Centralize annual maintenance contracts and warranty coverage against each protected asset—vendor terms, start and end dates, and claim context—so operations never lose track of what is covered where.
02
Preventive Maintenance Scheduling
Automate preventive maintenance calendars across sites and asset classes so cameras, NVRs, and critical equipment stay serviceable before failures interrupt monitoring or operations.
03
Service Request Management
Capture, assign, and close service requests in one workflow—from intake and vendor dispatch through resolution notes—so every ticket stays visible until it is completed.
04
Vendor Performance Monitoring
Measure vendor response time, completion quality, and repeat issues across maintenance jobs so procurement and facilities teams can hold partners accountable with evidence.
Outcome: compare partners on response time and completion quality so you renew the vendors who actually deliver.
05
SLA Compliance Tracking
Monitor SLA commitments against real service activity, flag at-risk tickets early, and document breaches so uptime agreements stay enforceable—not theoretical.
06
Renewal & PM Reminders
Get reminders before AMC, warranty and contract renewals, preventive maintenance visits and open tickets fall due, so coverage does not lapse and teams act on schedule without manual follow-ups.
07
Maintenance History
Maintain a complete service history on every asset—visits, parts, outcomes, and vendor notes—to support audits, warranty claims, and smarter replacement decisions.
Compare
Spreadsheet AMC tracking vs OrionAlerts AMC Management
Most AMC problems start with a contract date nobody was watching.
| Aspect | Spreadsheet AMC tracking | OrionAlerts AMC Management |
|---|---|---|
| Contracts and warranties | Rows in a sheet, separate from the asset | Attached to each asset record |
| Renewals | Someone has to remember to check the dates | Reminders before AMC, warranty and PM dates fall due |
| Service requests | Emails and phone calls | Tickets tracked from intake through vendor dispatch to closure |
| SLA compliance | Reconstructed after the fact | Tracked against real service activity, with at-risk tickets flagged |
| Vendor performance | Anecdotal | Response time, completion and repeat issues per vendor |
| Service history | Scattered across inboxes | Complete per-asset history for audits and claims |
FAQs
AMC management FAQs
What is an AMC?
An annual maintenance contract (AMC) is a yearly service agreement in which a vendor maintains equipment for a fixed fee, usually covering preventive visits, repairs and response-time commitments. It typically starts after the manufacturer's warranty ends.
What does OrionAlerts AMC Management track?
AMC and warranty coverage for each asset, preventive maintenance schedules, service requests from intake to closure, vendor response and completion against SLAs, renewal dates and the full service history of every asset.
How does it prevent missed AMC and warranty renewals?
Renewal and preventive-maintenance reminders reach the responsible team before an AMC, warranty or PM visit falls due, so coverage does not lapse unnoticed and budget owners can act before the expiry date.
Can AMC partners and system integrators use it?
Yes. In the partner-managed deployment, integrators and AMC providers run OrionAlerts for their clients and use the health, asset and AMC modules to deliver service, track SLAs and keep evidence for warranty and contract claims.
How is AMC Management different from Asset Tracking?
Asset Tracking answers what you own, where it is and who is responsible for it. AMC Management answers who maintains it, under which contract and SLA, and when coverage renews. Both share the same asset records.
Industries that use AMC Management
Further reading
Key terms explained
Explore other solutions: Asset Tracking · Health Monitoring · VMS · AI Vision · Compare all solutions
See AMC Management in action
Book a demo for a guided walkthrough tailored to your sites and operators.