Question 1

What is Orion Alerts?

Accepted Answer

Orion Alerts is a Vision Analytics & Vision Copilot platform - a software-first AI company that transforms CCTV cameras, smart glasses, and video devices into actionable alerts, operational intelligence, Smart Search, and automated reporting. We are not a CCTV hardware company.

Question 2

How does the alert lifecycle work?

Accepted Answer

Orion follows a five-stage flow: Monitor connected sources, Detect incidents against your rules, Notify stakeholders on their preferred channels, Respond with clear ownership and escalation, and Analyze performance to improve routing over time.

Question 3

Can Orion work with our existing cameras?

Accepted Answer

Yes. Orion integrates with existing IP camera infrastructure through a parallel feed split - Path 1 continues to your NVR for recording and playback, while Path 2 sends video to the edge Renderer for AI analytics. No disruption to your current CCTV system.

Question 4

Are you a CCTV company?

Accepted Answer

No. Orion Alerts is an AI vision analytics software company. Hardware such as IP cameras, PoE switches, and NVRs are handled through authorized partners and system integrators. Software - Vision Analytics, Smart Search, Vision Copilot, and Business Intelligence - is our primary value.

Question 5

Why not upload all video to the cloud?

Accepted Answer

Uploading every camera feed creates high bandwidth, storage, and latency costs. The edge Renderer processes video locally - decoding, object detection, and rule evaluation happen on-site - while the cloud platform handles dashboards, Vision Copilot, reporting, and user management.

Question 6

What is Vision Copilot?

Accepted Answer

Vision Copilot is the primary user interface for the platform. Users ask questions in natural language - such as which classrooms were unattended or teacher punctuality trends - and receive instant answers, clips, and automated reports via email and WhatsApp.

Question 7

How does Smart Search work?

Accepted Answer

Instead of manually reviewing hours of footage, users query events in plain language - for example, all crowding incidents at a specific gate - and the system instantly retrieves relevant clips, events, and alerts.

Question 8

What happens if nobody acknowledges an alert?

Accepted Answer

You define escalation paths so unresolved alerts automatically move to backup owners, supervisors, or specialist teams until the event is acknowledged and closed.

Question 9

How are alerts delivered?

Accepted Answer

Alerts can be delivered through SMS, email, mobile applications, web dashboards, and messaging platforms such as WhatsApp. You choose channels per role, severity, and scenario.

Question 10

Can we see whether alerts were delivered and read?

Accepted Answer

Yes. Delivery health views show whether messages were sent, delivered, acknowledged, and acted on - so operations teams can prove response performance.

Question 11

Can notifications be customized?

Accepted Answer

Yes. Organizations configure rules, severity tiers, on-call schedules, escalation paths, and message templates tailored to each team and location.

Question 12

Can Orion Alerts integrate with existing systems?

Accepted Answer

Yes. Orion connects to enterprise platforms, monitoring tools, access control, IoT sensors, and video infrastructure through APIs and webhooks so alerts reflect your existing operational stack.

Question 13

How long does deployment typically take?

Accepted Answer

Pilot deployments often start in weeks depending on sites, integrations, and alert policies. Enterprise rollouts are phased by region or business unit with Orion supporting configuration and onboarding.

Question 14

Is Orion Alerts suitable for small businesses?

Accepted Answer

Yes. Plans scale from growing teams to enterprise operations. Start with essential monitoring and add advanced routing, vision analytics, and reporting as needs expand.

Question 15

How is pricing structured?

Accepted Answer

Pricing is based on plan tier, scale, and optional capabilities such as vision analytics and advanced reporting. Contact our sales team for a tailored quote.

Question 16

How secure is the platform?

Accepted Answer

Security is core to Orion Alerts: encryption in transit, role-based access controls, activity logging, and infrastructure designed for compliance-focused organizations.

Question 17

How is customer data handled?

Accepted Answer

Orion follows data privacy best practices with configurable retention, least-privilege access, and support for GDPR-aligned workflows. Your security team can review our security page for full details.

Question 18

Do you provide audit trails for incidents?

Accepted Answer

Yes. Every alert records ownership, delivery status, acknowledgments, escalations, and closure notes - supporting operational reviews and regulatory documentation.

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